E-commerce tools are programs with capabilities that improve the functionality and capabilities of your website. They enable development and scalability while enabling you to save time and money in order to accomplish your business goals. These technologies enable buyers to find new items and take advantage of a smooth purchasing experience throughout their buyer's journey in addition to assisting businesses in providing enhanced or customized experiences for their customers.

In order to streamline operations and provide better shopping experiences to their target audience, businesses must adopt new technologies and make use of actionable data as more people choose to buy online.

We have listed below our top B2B E-commerce Platform tools in this top tools list.

1. BigCommerce

With BigCommerce, B2B brands have access to a broad range of ecommerce features. BigCommerce is a SaaS-based ecommerce platform built for B2B businesses. It provides a straightforward setup and potent APIs that aid in creating comprehensive B2B solutions for a range of needs.

BigCommerce is an e-commerce platform that was once developed as a content management system. Some of the most attractive and profitable online stores use BigCommerce as their platform. It uses a drag-and-drop feature that is comparatively simple to use and makes creating and managing your online business a pleasure. You can experience a small learning curve if you're a newbie.

Key Features:

• The built-in capabilities of BigCommerce B2B e-commerce platform include multiple pricing, inventory and OMS (order management system), CRM, and marketing, among others.

• BigCommerce makes it simple to manage extensive and complicated catalogs for wholesale firms.

• The development of hybrid B2B business models is also made easier by the BigCommerce B2B ecommerce platform.

• You can accept the two most common types of mobile payments if you take advantage of BigCommerce's connection with PayPal.

Cost:

Contact the company for the details.

2. Omnisend

An all-inclusive platform for email marketing automation is called Omnisend. It focuses especially on fast-growing eCommerce companies. Send customised messages, incorporate channels into your automated routines, and build the brand you want. But Omnisend is more than simply an email service. Combining email with SMS and other channels from a single platform will increase revenue. The library of templates provided by Omnisend makes it simple to produce elegant, expert emails. Their templates are simple to modify to match your brand. You can resend emails with a different subject line to anyone who didn't open them the first time using Campaign Booster.

Key Features:

• Omnisend is a comprehensive platform for email marketing automation that is best suited for mature eCommerce businesses with large contact lists.

• It focuses especially on fast-growing eCommerce companies. You may send personalized messages, include channels into your automation routines, and build the brand you've always wanted.

• You may, however, do more than just use email marketing. Combining email with SMS and other channels from a single platform will increase revenue.

• Three price tiers are available from Omnisend. You are only permitted to send 5,000 emails each month under the free plan, which is exclusively for email. Even though your emails bear the Omnisend branding, you may easily send promotional email campaigns with their free service.

Cost:

Omnisend package starts at $16/mo.

3. Giosg

You may improve your website experience and create an e-commerce site that clients will enjoy using the e-commerce features provided by the giosg platform.

Giosg combines sales tools like targeted popups, ads, product recommendation tests, and shoppable videos with conversational marketing technologies like live chat and chatbots.

Key Features:

• Swift client response

• No coding is necessary

• Chatbots

• Tests that recommend products

• Popups

• Interactive forms for games

• Integration of a shopping cart

• Live shopping will also be covered.

Cost:

Giosg package starts at USD 52.24.

4. WooCommerce

A popular ecommerce platform for people and companies wishing to launch their own online store is WooCommerce. Their WordPress-based, open-source eCommerce platform is fully customizable and offers a variety of features, including themes, payment methods, and delivery options. The most popular e-commerce platform on the internet has two major advantages: it is free and incredibly customizable, so it can do almost anything you want it to. It requires a little more work to set up and maintain as a WordPress plug-in, but many companies find the extra work to be well worth it.

Key Features:

• You can build a whole website from top to bottom with regular content, blogs, and—of course—a catalog of goods you can sell online if you're using WordPress, which implies you're utilizing WooCommerce.

• Building your website with product blocks is easier. When you add a block for a certain item, that item will show up on the store page you're building. By including a category block, you can link to a new page that contains all the things that fall under that category.

• You are not limited to only selling tangible goods that you ship. There is no restriction on the quantity of things you may carry, and digital product sales and subscriptions are also feasible.

• Woo provides simple inventory features for keeping track of your item quantity. Inventory decreases by one when an order is placed; if it is canceled before it is sent, it is added back to stock.

Cost:

Contact the company for the details.

5. SurveyMonkey

It's simple to create surveys, gather replies, and analyze the data with SurveyMonkey. You can use a variety of configurable templates provided by it to gauge employee engagement, online attitudes, and customer satisfaction. Additionally, a market research survey template is provided, which is highly helpful for startups and online firms.

Your survey can be sent via web link, email, text message, or social media sites like Facebook after it has been made. Your audience won't have any trouble completing your surveys because all of them are suited for mobile and data may be collected even when the survey is not online.

Key Features:

• Flexible platform is appropriate for every need or style of survey

• Survey data is available in hundreds of integrations, right where you need it.

• Little to no training is necessary, so you can immediately start finding insights.

• A market-leading platform that 98% of Fortune 500 companies trust

Cost:

SurveyMonkey package starts at USD18.73

6. Mailchimp

Since Mailchimp has been engaged in email marketing since the inception of the industry, you can be sure that they have a good understanding of the best practices. Mailchimp, which was created for small businesses, assists you in going online, from getting a custom domain to building a website to sell your goods. You can also use email, landing pages, digital ads, social media postings, and postcards to construct multichannel campaigns.

Key Features:

• Pre-built marketing automations free up time for strategy-focused work.

• Mailchimp makes it easy to brand registration forms so you can share them on your website and include them into your social media platforms.

• A selection of responsive, pre-designed templates are available from Mailchimp. Users can also start from scratch and add more personalization using the template builder.

Cost:

Mailchimp package starts at $9/month.

7. AdEspresso

Through split testing and optimization, AdEspresso by Hootsuite enables you to identify the ideal audience for your advertisements.

Key Features:

• Create campaigns for Facebook, Instagram, and Google Ads.

• Effectively manage your advertising platforms

• Gain useful insights

• Work along with your clients

• Have access to tools that will help you develop your marketing abilities

Cost:

AdEspresso package starts at $49 USD PER MONTH.

8. Sendinblue

The standard in company marketing platforms is Sendinblue. It goes beyond SMS and email marketing. In addition to providing chat and CRM, it also includes marketing automation, personalisation, segmentation tools, and a quick and simple landing page builder. For the busy marketing lead, the tools are simply grouped together to make getting results easier. There's no need to invest money in separate systems or stress about how they'll interact or whether you can demonstrate ROI.

Key Features:

• To create tailored email messages that may be distributed to different target audience segments, use an easy-to-use drag-and-drop email builder.

• To support larger marketing campaigns and significant consumer encounters like order and delivery confirmations, create customized promotional and transactional SMSs.

• All customer emails are shown together in the Shared Inbox. Assigning emails to the appropriate team members and keeping track of their handling are made simpler as a result.

Cost:

Sendinblue package starts at $19.06.

9. Convertkit

You can create and carry out email campaigns with the fluidity and flexibility you need with Convertkit. With it, you get amazing performance and enhanced productivity, you can automate tasks to save time in addition to building a customer funnel, it is simple to use, strong, and functional, and it costs less than other software. ConvertKit offers a simple, drag-and-drop-enabled experience for creating professional emails that convert, as opposed to conventional email marketing platforms where you need to be familiar with HTML and coding.

Key Features:

• Templates for landing pages that can be completely customized without coding

• Opt-in forms that adhere to the GDPR

• Personalized product pages

• Comprehensive sales dashboard

• Complete payment integration

Cost:

Convertkit package starts at $9/month.

10. Wix.com

Anyone may create a website using Wix, an online platform for doing so. More than 500 easily editable website templates are available on Wix, both for free and for a fee. The platform also provides web hosting, SEO improvement, and other services.

Wix.com has been making a lot of changes recently to try and change people's perceptions that it is more of a content management system than an e-commerce platform. The company, which has been active since 2006 and began as a Flash-based website development tool, has a history of expanding and changing with the times. Users of Wix received their final "You must update your version of Flash" pop-up notice sometime in 2012 when the company transitioned to an entirely HTML5-based platform.

Key Features:

• You may sell or rent original video content on Wix for download or streaming.

• Although this functionality can be used to sell real-world things as subscriptions, subscriptions can also be sold for digital or physical content.

• Give your clients the option to schedule appointments for any type of service, as well as for classes and seminars.

Cost:

Wix.com package starts at 0.97 USD.

11. Square

Square makes internet shopping easier. Whatever their line of work, retailers who use Square can offer curbside pickup, local delivery, and internet sales. Facebook, Instagram, and other platforms are partners with the platform. For a variety of business categories, Square provides a number of e-commerce options. You can use it to build an online store, make payment links, and incorporate payments into your website. Your consumers may make secure and straightforward online payments thanks to its secure payment processing.

Key Features:

• Since the Dashboard is a standard and necessary component of almost any SaaS platform, it is not unexpected that Square Online offers its own version.

• A centralized platform for inventory tracking includes both your online business and all of your physical locations.

• Technically speaking, this service from Square that enables customers to establish connections directly to a checkout page is separate and distinct from Square.

• The supplied tools won't exactly make you more visible to search engines.

Cost:

Square package starts at $29+/mo.

12. Sleeknote

Sleeknote focuses on SaaS companies and medium-sized, large-scale, and enterprise e-commerce stores. It aids in the proper expansion of your email list. You can generate email leads from targeted website visitors. Any button, link, or image may be transformed into a two-step opt-in form to provide highly effective content upgrades. To ensure that customers only receive messages that are pertinent to their needs, you can ask visitors to segment themselves when they opt in. Sleeknote can interact with all of the top email marketing software suppliers, but it is not a complete email marketing solution in and of itself. Your email list automatically adds every new subscriber you get.

Key Features:

• Sleeknote includes all the tools you need to promote well-known items, engage website visitors, and more.

• You can properly expand your email list with the aid of Sleeknote. You may generate email leads from targeted visitors without degrading user experience.

• Advanced page-specific targeting is a feature of Sleeknote that allows customised on-page messages to be shown to the correct visitor on the right page.

• You can segment visitors when they opt in with Sleeknote so that they only receive campaigns that are pertinent to their needs.

Cost:

Sleeknote package starts at $52.35.

13. Moz

An SEO tool called Moz is made to improve your site's traffic, rankings, and search exposure. This SEO toolbox enables you to gather knowledge and develop an optimized website by performing technical site audits, rank tracking, backlink analysis, and keyword and link research. You may develop a successful SEO plan with the aid of Moz's features and tools, which include automated reporting and access to thorough research data.

Key Features:

• The fundamental SEO toolkit for link development, page optimization, and other tasks is called Moz Pro.

• Moz Local for better exposure in local SEO

• STAT for tracking and analytics for SERPs

• Accurate link metrics provided by Mozscape API for improved SEO

Cost:

Contact the company for the details.

14. Loop

A refund and return tool are called Loop Returns. You may automate the management of refunds with Loop, as well as manage when and how they are accepted. Additionally, customers can exchange their purchases for any fresh substitute. The new order will be placed by Loop in your Shopify store.

Key Features:

• Shopify is compatible

• User-friendly

• courteous client service

Cost:

Contact the company for the details.

15. Yotpo

Thousands of progressive firms are assisted by Yotpo, the top eCommerce marketing platform, in accelerating direct-to-consumer growth. They blend data-driven solutions for reviews, loyalty, SMS marketing, and other uses into a single platform. With Yotpo, brands have the ability to design smarter, more lucrative interactions that foster and maintain client connections. One of the best sources of social proof is customer reviews, and Yotpo has led the way in assisting e-commerce companies to gather, publish, and even syndicate reviews for the past ten years.

Key Features:

• Use the in-mail form and other tools to generate more reviews and material than any other method.

• Have reviews and stars appear in both your paid and organic search results to stand out from the crowd and in Google results.

• Use user-generated content (UGC) to promote your brand because it is more trustworthy and powerful than brand-generated material.

• To enhance conversions, highlight genuine reviews at strategic locations on your website.

• Keep in touch with your clients and cultivate bonds with them so they will remain devoted to you and participate in your business.

Cost:

The Yotpo package starts at $19 / month.

16. EmailOctopus

You may scale your business using the straightforward yet effective solutions offered by EmailOctopus. It offers you drag-and-drop editors for creating your own templates as well as ready-to-use templates. Through its segmentation capability, it also enables you to build personalized and targeted communications, enabling you to send stronger emails for increased interaction. With the help of integrations, you can simply construct landing pages and sign-up forms using other applications.

Key Features:

• Organizations may utilize EmailOctopus' robust automation to build time-based onboarding processes and drip sequences that automate campaigns.

• Segmenting your audience based on custom fields and campaign activities will allow you to send them communications that are highly targeted.

• To increase the number of visitors that sign up for your newsletter, create landing pages to house your sign-up form and add eye-catching inline and pop-up forms to your website.

• In order to maximize marketing efforts, users may track every open, click, bounce, and unsubscribe with the help of EmailOctopus, which offers transparent insights on campaign effectiveness.

• Send campaigns utilizing the collection of ready-made, editable templates provided by EmailOctopus, which enables users to produce responsive emails that look great on all devices.

Cost:

EmailOctopus package starts at $8 per month.

17. EngageBay

Businesses who want all the advantages of a toolkit without worrying about how they interface with one another might use EngageBay's software. You can develop client relationships, increase sales, and efficiently handle all customer support concerns using CRM, marketing automation, helpdesk, and live chat. Over 28,000 people use EngageBay, which as its name says allows you to engage your customers and automate business operations, freeing you time to run and expand your company. For the purpose of streamlining sales, marketing, and customer service, brands use this all-in-one software solution. And it is logical. The tool set offered by EngageBay is the ideal combination.

Key Features:

• Performance analytics from EngageBay make it possible to determine which emails your audience enjoys.

• You may examine your email's open and click-through rates, hard and soft bounce rates, the number of recipients who unsubscribed, and the number of spam reports your email received.

• Metrics provide more information than just a postal campaign's success. They can use these metrics to build and modify email campaigns to find the appropriate balance of information that generates the greatest level of interaction.

• The workflows provided by EngageBay enable you to create sequences and designate audiences using filters. These can be controlled by time delays or triggers.

Cost:

EngageBay package starts at $12.74 per user / month.

18. HypeAuditor

With its AI fraud detection tool, the influencer marketing platform HypeAuditor encourages transparent influencer marketing. In addition, it provides a comprehensive set of tools for all phases of influencer marketing, from finding the ideal influencers for your company to administering and tracking your campaigns. Additionally, HypeAuditor offers more than 35 in-depth data for evaluating accounts, including audience quality, reach and authenticity, and audience location.

Key Features:

• On a single platform, track campaigns, contact creators, identify influencers, evaluate account performance, and manage influencer connections.

• Use a reliable fraud detection technology that can detect 95.5% of all potentially fraudulent activity to find bogus influencers.

• Utilize Audience Quality Score to determine the caliber of creators and save time on manual checks.

• Learn how influencers expand their followings and discover the creators who inflate their follower counts.

• Performance of influencers should be compared to that of other creators in the same influencer tier.

• Contact influencers by sending them mass emails directly from HypeAuditor to automate manual work.

Cost:

Contact the company for the details.

19. ContentCal

With the flexible content marketing platform ContentCal, you can organize, manage, and evaluate local and international content or campaigns across many platforms. Additionally, it enables collaboration, connections with many teams, and enhanced communications to save time.

Key Features:

• In order to fulfill its core goal of scheduling and publishing content, ContentCal provides a wide range of functions.

• The capacity to create what the platform refers to as "Snippets" demonstrates the thinking that went into ContentCal's development and is a time-saver for content creation.

• Through a visible, perceptive, and simple-to-use dashboard, ContentCal's Advanced Analytics gives you the ability to quickly illustrate your performance, pinpoint chances for content marketing growth, and evaluate all of your social media data.

Cost:

Contact the company for the details.

20. Ahrefs

Ahrefs is a software company that offers free training for marketers and online SEO tools. The Ahrefs database contains 421 billion indexed pages and 8 billion keywords. The advantage Ahrefs offers its users is that its data is as accurate as possible.

Key Features:

• Any website owner can use the free Ahrefs Webmaster Tools to monitor the health, problems, keywords, and backlinks of their website.

• Increasing your traffic doesn't require you to be an SEO expert. A simple user interface and a wealth of instructional materials are available to you.

• Benefit from the industry's most distinctive and precise data.

• Join a closed Ahrefs community.

Cost:

Ahrefs package starts at $100 /mo.

21. Brandwatch

Brandwatch is an all-in-one solution that allows you to manage your social media channels, interact and communicate with your audience, monitor your performance, and more. It is a strong social media management platform.

Additionally, it includes Listen, a Brandwatch-powered social listening platform. You can use this function to track conversations and spot new trends across up to 100 million internet sources.

Key Features:

• Social listening is used by consumer intelligence products to assist brands in understanding consumer preferences.

• Audience techniques offer profound insights into both the collective and the individual.

• Support for TikTok recently added, goes beyond what you may expect.

Cost:

Contact the company for the details.

22. Think with Google

For learning about statistics and trends, try Think with Google. You can use it to keep up with market trends, advertising tactics, or consumer behavior. Additionally, it gives you access to tools that improve your marketing and analysis, help you provide users with a better digital experience, and more.

Key Features:

• Data Shorts for consuming bite-sized visual tales that provide the most recent news

• You can test your mobile site using Test My Site.

• Use Google to create, as it has resources and tools for creating successful ads.

• You may track customer search behavior with Google Trends' real-time search trends.

Cost:

Contact the company for the details.

23. Qualtrics XM

Qualtrics XM is a flexible platform that can be used as a sophisticated survey tool, provides access to strong predictive analytics, and enables you to create specialized processes for increased operational effectiveness.

Key Features:

• Qualtrics provides a variety of services to meet your unique requirements. For instance, it offers Qualtrics DesignXM, which enables you to design a product, service, or brand that your audience, consumers, and employees will find more appealing and effective in the future.

• It has the listening engine Qualtrics CustomerXM, which uses analytics and predictive intelligence. This has the power to lower customer churn and raise client lifetime value.

• The main goal of Qualtrics XM is to assist you in delivering unmatched experience management through data and analytics so that you may create a framework for bettering customer and staff experiences.

Cost:

Contact the company for the details.

24. NapoleonCat

For marketing and customer service teams, NapoleonCat is a social media interaction and content publication platform. You and your staff can respond to social media comments, messages, and reviews using this web-based platform without navigating between tabs and profiles!

Automation can be used to remove offensive remarks from your comment areas or filter out common questions. NapoleonCat distributes your pre-written responses to frequent client inquiries in comments and private messages on your social media profiles because of the customized automated moderation criteria.

Key Features:

• With a variety of collaboration tools, collaborating will be a snap.

• Utilize simple analytics to get a bird's eye view of your brand's performance. Utilize comparative data sets to track rivals, benchmark, and plan.

• Social media reporting that is automated can save time.

• Post content simultaneously to several profiles. Utilize drafts and a tidy calendar to plan your content.

Cost:

NapoleonCat package starts at $25.82 /mo.

25. Semrush

Semrush is an internet visibility management software-as-a-service. Semrush is a strong, flexible platform that enables you to conduct market research, SEO, content marketing, and social media plan development. Brands can manage and expand their online presences across a variety of channels thanks to the platform's extensive toolkit. Whether or whether each of these instruments is the best one on the market then becomes a major concern. Each service may get diluted if one dabbles in so many various facets of internet marketing.

Key Features:

• Examine the backlink profile of a domain

• Keep regular track of SERP positions

• Find local and national terms

• Metrics-based content auditing

• Keep tabs on brand mentions

• Investigate website traffic

• Create and assess targeted advertisements

• Optimize ad expenditure

Cost:

Semrush package starts at $119.95 monthly.

26. Google Analytics

An enterprise-level analytics software called Google Analytics offers detailed performance indicators including ROI analysis reports. The main goal of the app is to find effective content by providing insights into user behavior during interactions with websites and apps. Simplified overviews and reports are displayed on the platform's central dashboard. To provide comprehensive overviews of client activities, the system integrates with other programs, like CRMs and POS systems.

Machine learning is used by Google Analytics to find patterns and trends in the data related to customers. It finds consumers with high potential for revenue as well as the material that attracts the most customers.

Key Features:

• With Google Analytics' "Intelligence Events," you can get notifications whenever there are major statistical changes in website traffic.

• To combine data from CRM, CMS, and other systems with a Google Analytics account and acquire more in-depth insights, use the data import option in Google Analytics.

• With Google Analytics Event Tracking, track actions such as downloads, video views, and mobile ad clicks across devices.

• To view load times across a site, use the Site Speed reports in Google Analytics. Quickly find and improve slow-loading pages to boost conversions.

• View and examine visitor pathways with Flow Visualization, and then use In-Page Analytics to discover how they engage with each page.

Cost:

Contact the company for the details.

27. AdRoll

The AdRoll platform uses more than ten years' worth of data gathered from retailers and consumers to assist you in expanding your business. A retargeting service on this marketing platform allows your adverts to be seen by the correct people.

Key Features:

• Minimize abandoned carts

• Boost conversions

• Increase repeat traffic and lower bounce rates

• Increase brand recognition

• Increase client loyalty

Cost:

AdRoll package starts at $36/mo.

28. Videoly

For online shops and businesses, Videoly serves as a platform for product videos that offers relevant, hand-selected videos at scale. Reviews, presentations, comparisons, unboxings, hands-on tutorials, etc. Product videos provide consumers with comprehensive information while also increasing conversions and site traffic.

Key Features:

• Excellent client service

• Easily attainable

• Getting statistics

• Lowers the bounce rate

Cost:

Contact the company for the details.

29. Kissmetrics

Kissmetrics makes advantage of actual user activity to provide you a more comprehensive view of the data. Additionally, it provides an omnichannel view of a customer's purchasing process, enabling you to identify site flow bottlenecks. There are two versions of this platform available right now: Kissmetrics for SaaS and Kissmetrics for E-Commerce.

Key Features:

• Utilize Kissmetrics' revenue reports to gain insightful knowledge into revenue statistics. All the revenue-generating outlets will be displayed side by side for comparison.

• With the help of Kissmetrics Funnel Reporting, locate growth inhibitors. Segment traffic to see which users convert most effectively, and then expand that audience. Exporting lists will allow you to send customized messages to specific segments.

• Create reports to understand how consumers behave when interacting online, from anonymity to churn.

• Utilize Kissmetrics Cohort Reporting to monitor feature usage and retention.

Cost:

Contact the company for the details.

30. Privy

A tool for email and SMS marketing is called Privy. Whether you require pop-ups or customer win-back emails, it aids you at every stage of the customer's journey on your website.

Key Features:

• Simple to modify templates

• No coding is necessary

• Mobile-friendly

• Free up to a certain point

Cost:

Privy package starts at $15 per month.

31. Constant Contact

With the help of the email marketing platform Constant Contact, you can build contact lists, automate campaigns, manage campaigns, and develop email marketing templates.

Key Features:

• Prepared templates

• regardless of the size of the business

• Easy to use Shopify integration

Cost:

Constant Contact package starts at $9.99/month.

32. Podia

Podia is a flexible online marketing tool. It can serve as a digital marketplace for membership sites, paid webinars, digital downloads, and online courses. With Podia, you can also create online courses and sell coaching.

Key Features:

• Free up to a certain point

• No coding is necessary

• Customer support is offered. 365 days per year

• User-friendly

Cost:

Podia package starts at $33/mo.

33. Dotdigital

Dotdigital is a Software-as-a-Service (SaaS) marketing platform that gives businesses the ability to design, test, and distribute automated campaigns that are data-driven. The first marketing automation platform in the world to be carbon-neutral enables you to manage all of your data, campaigns, and APIs in one location.

Key Features:

• Live-chat capability

• Has several e-Commerce platform integrations

• Effective client relations

• Original templates

Cost:

Contact the company for the details.

34. Zendesk

Customer service is frequently a challenging industry. Zendesk is software that enables you to provide your clients with the greatest help possible, whether it be in sales or service. This robust platform also serves as an engagement tool that enables you to improve team dynamics and more effectively manage your sales pipeline.

Key Features:

• Zendesk can help you deliver a unique and creative customer experience.

• A platform for streamlining operations and automating procedures, it increases productivity.

• Sunshine includes pre-built features, but you can customise it to use it to create better customer experiences.

Cost:

Zendesk package starts at US$ 49.

35. Gorgias

Gorgias is a technology that helps you to give consumers more thorough support more quickly as an e-commerce helpdesk. You may view customer data, amend orders, issue refunds, and automate repetitive activities all from your Gorgias helpdesk.

Key Features:

• Assisting you in giving your clients a more individualized buying experience

• Enabling you to interact with clients before they even visit your website

• Allowing you to access a variety of customer service channels, including live chat, SMS, and social media

Cost:

Gorgias package starts at $10 per month.

36. LiveChat

Customer care representatives may communicate with clients directly on their website, through social media, or in a mobile, web, or messaging app thanks to the premium online chat platform LiveChat. LiveChat is seen as a straightforward chat window that stands on a website and is simple to add, configure, and rebrand. It is actually a robust customer care platform that meets all the communication demands of contemporary businesses.

Key Features:

• LiveChat raises the number of profitable deals.

• It raises the typical order value.

• Businesses that used it saw an improvement in customer satisfaction and sales conversion rate.

• Customers can communicate with company representatives extremely easily by using LiveChat.

• LiveChat is a trusted communication tool because every chat is encrypted.

Cost:

LiveChat package starts at $20/month.

37. Metrilo

Users get access to customer profiles on Metrilo's eCommerce CRM, which include contact information, activities on the site, order history, interactions with products and revenue, devices utilized, and any notes or tags submitted by users. Users can segment their consumers using a variety of combinable filters for targeted marketing, and saved segments are dynamically updated with any customers who satisfy the segment criteria.

Key Features:

• The eCommerce CRM from Metrilo creates information-filled customer profiles.

• Users can develop dynamic customer segments for tailored email marketing by combining customer-based and action-based filters.

• The visual email editor that comes with Metrilo makes it possible to create personalized emails with brand elements, photos, deals, and more.

Cost:

Metrilo package starts at $119/mo.

38. Brandfolder

You can safely manage your digital assets using Brandfolder, a platform for digital asset management. Your advertising, content, and other assets can stay true to your brand thanks to its access to an easy-to-use and safe single source of truth. To safeguard and back up your files, it employs numerous security methods for identity management, storage and delivery, and ownership.

Key Features:

• A cloud-based digital asset management platform called Brandfolder offers a very user-friendly interface and a hub for corporate PR teams, executives, and designers that is accessible to the general public.

• File sharing with everyone is made quick, open, and trackable through URL linking, while auto-tagging and metadata support maintain assets traceable instantly through intelligent search.

• Built-in analytics and insights track asset storage and sharing as well as user activity to deliver visual feedback on distribution and usage statistics.

Cost:

Contact the company for the details.

39. Veeqo

One of the best eCommerce tools for growing businesses is Veeqo, which will assist you in streamlining multichannel inventory and delivery. It manages your orders from all the channels you choose to sell on and interfaces with a variety of popular platforms, including Shopify, Amazon, and eBay.

Key Features:

• Reports on orders, sales, and fulfillment

• Forecasting dynamic inventory

• Shipping label printing in bulk

• Real-time package tracking

Cost:

Veeqo is a free tool.

40. Shipwire

A cloud-based platform called Shipwire focuses on product distribution and order fulfillment. It makes use of cutting-edge fulfillment technology without sacrificing usability.

An broad data set that includes components like sales orders, purchase orders, inventories, warehouses, and work orders is available through Shipwire. It also offers a user-friendly interface and a comprehensive developer kit. By using it, you may expand your fulfillment options for both B2C and B2B trade by having access to more than 154 Ingram Micro-managed warehouses worldwide.

Key Features:

• By taking care of the headaches of shipping and storage, Shipwire frees you up to concentrate on expanding your business. Utilize automation, on-demand software, and outsourcing to save time and money right now.

• Internet-based inventory control

• Automate drop-shipping and order fulfillment

• Compatible with most shopping cart applications

• Automate shipment on eBay and Amazon

• Streamline returns

Cost:

Contact the company for the details.

41. ShipMonk

In order to free up your time to concentrate on expanding your business, ShipMonk is a 4-in-1 cloud-based program that combines the control of your inventory, orders, shipping, and warehouse. It has strategically placed warehouses so you can fill orders fast and affordably. In addition, it makes advantage of warehouse automation for speedier fulfillment times, safer storage, and better picking accuracy.

Key Features:

• A feature of ShipMonk is an inventory gateway that enables businesses to view top sellers, block obsolete stock-keeping units (SKUs), get alerts when stock levels are low, and monitor stock levels across various sales channels.

• The platform enables administrators to import order data automatically, notify customers automatically, and track the progress of orders from placement through delivery.

• Supervisors can also manage warehouses, complete orders in accordance with specific assignment guidelines, and add unique projects in accordance with delivery demands.

Cost:

ShipMonk package starts at $0.20.

42. Zoho Inventory

Zoho Inventory is a cloud-based inventory management tool that aids in the creation and management of sales and purchase orders as well as inventory tracking for enterprises. Items and order administration, inventory control, warehouse management, multichannel selling, and other features are among the features. For Android and iOS devices, Zoho Inventory also provides a mobile app that enables users to manage contacts, access real-time data, track sales orders, manage multiple warehouses, check invoices and payments, and more while on the road.

Key Features:

• From the Zoho Inventory dashboard, you can discover which products are the best-selling and most in-demand items as well as which products have limited supply.

• To prevent stock outs, get alerts when an item is getting low and use the automatic reordering tool.

• A store won't ever need to have an overstock or understock of merchandise again thanks to insights and inventory predictions from Zoho Inventory's reports.

• The integration of Zoho Inventory with Zoho Books and Zoho CRM allows for the in-sync management of all inventory, orders, shipments, money, and clients.

Cost:

Zoho Inventory pricing starts at ₹ 14,999/year.

43. Hubstaff

With features including screenshots, activity monitoring, automated payroll, detailed reporting, real-time tracking, and GPS, Hubstaff is a simple time-tracking tool. capabilities for both offline and online tracking. Hubstaff is perfect for SMBs, consultants, and freelancers as well as remote and field service teams. More than 40,000 remote teams rely on it and use it. No matter how many projects or teams you have, they can all be independent projects that are part of the same account. Additionally, different staff members may have various settings and permissions.

Key Features:

• Counting time while using screenshots (real-time also available)

• Tracking both online and offline

• Electronic payroll

• More than 30 connections to applications including Asana, Trello, Slack, PayPal, and others

• Control numerous teams and projects from a single account

• GPS for locating sources

Cost:

Hubstaff pricing starts at $7/month.

44. Asana

You can orchestrate work across teams at scale with Asana, from routine chores to important projects. Teams are more assured, work more quickly, and complete more tasks with Asana, regardless of where they are or how many departments are involved. Asana is used by millions of free and paying businesses in 190 countries to manage everything from business goals to digital transformation to product launches and advertising campaigns. It's time to free work from fragmented spreadsheets and email, allowing teams to work more effectively together and communicate with one another.

Key Features:

• Make a connection between your goals and the actions required to get them.

• Distribute the same task among several projects to reduce duplication of effort, increase team productivity, and improve cross-functional cooperation.

• Using automations, streamline procedures between teams, ensure that your team doesn't miss important stages, and deliver value more quickly.

• Real-time work reporting allows for quick reporting on project progress. Share project portfolios with stakeholders to provide visibility into the status, priority, and advancement of initiatives in real time.

• Track the progress of initiatives with project portfolios to obtain a clear picture of how you're doing in relation to your objectives.

• Plan your day with a prioritised to-do list using My Tasks.

Cost:

Asana pricing starts at $13.49 /month.

45. Trello

Trello is a visual collaboration tool that gives your team a common understanding of any project in a rewarding, flexible, and enjoyable way. No matter the size of today's corporate teams, spreadsheets, emails, and never-ending notifications are big roadblocks to collaboration. Project deadlines, tasks, and daily to-do lists become overlooked, transparency is overridden, and productivity suffers as a result. Teams must not only control this ongoing overflow but also develop projects, monitor progress, and accomplish important corporate objectives. To keep everyone on the same page, a clear picture of the entire process is required.

Key Features:

• Your data is always as private and safe as bank data because it is transferred through an SSL/HTTPS connection.

• Trello instantly adjusts its size to fit the screen you are using. You may quickly find boards, cards, and people by searching the database with filters and advanced search.

• Trello has mobile applications for both Android and iPhone.

• Create your own Trello plugins and extensions using the open API.

Cost:

Trello pricing starts at $5/month.

Things to consider while choosing B2B E-commerce Platform Tools

When choosing a B2B e-commerce platform, there are several things to consider:

• Scalability: Make sure the platform can handle the volume of transactions you anticipate as your business grows.

• Customization: Consider whether the platform can be customized to meet your specific business needs, such as integrating with your current systems and processes.

• User experience: The platform should be easy to use for both your customers and your internal teams. Look for a platform with a clean, intuitive interface.

• Security: Choose a platform that prioritizes security and has robust measures in place to protect sensitive customer data.

• Integration with other tools: It may be helpful to choose a platform that integrates with other tools you use, such as your CRM or accounting software.

• Customer service: Look for a platform with reliable customer service, as you may need support setting up and using the platform.

• Pricing: Consider the overall cost of the platform, including any fees for transactions, integrations, or customizations.

• Mobile optimization: With more and more users accessing the internet from mobile devices, it's important to choose a platform that is mobile-friendly.

• User reviews: Look for a platform with positive reviews from other businesses in your industry to ensure it meets the needs of similar companies.

FAQs

What is a B2B e-commerce platform?

A B2B e-commerce platform is an online platform that enables businesses to sell products or services to other businesses. It typically includes features such as inventory management, order processing, and payment processing.

What are the benefits of using a B2B e-commerce platform?

Using a B2B e-commerce platform can streamline your sales and ordering processes, making it easier for your business to reach and serve customers. It can also reduce the need for manual processes, saving time and resources.

How do I choose a B2B e-commerce platform?

When choosing a B2B e-commerce platform, consider factors such as scalability, customization, user experience, security, integration with other tools, customer service, pricing, mobile optimization, and user reviews.

Can I customize a B2B e-commerce platform to meet my specific business needs?

Many B2B e-commerce platforms offer customization options, such as the ability to integrate with your current systems and processes. However, it's important to check with the platform provider to see what customization options are available.

What should I consider when evaluating the cost of a B2B e-commerce platform?

When evaluating the cost of a B2B e-commerce platform, consider the overall cost, including any fees for transactions, integrations, or customizations. Also consider the potential long-term value of the platform and how it may impact your business's bottom line.