Chatwoot is a free and open-source platform that includes a chat widget and bot integrations to let you run a professional help desk.
Chatwoot is a robust system with a plethora of useful tools that were developed to raise your team's efficiency and supply you with the information you need to move forward. Features like built-in real-time reporting make it easy to track and analyse your team's progress. In addition, it offers a feature called "automatic agent assignment," which will hand over your message to the next available agent in the queue.
There are a bunch of decent tools out there that offer the same array of services as Chatwoot. And it can sure get confusing to choose the best from the lot. Luckily, we've got you covered with our curated lists of alternative tools to suit your unique work needs, complete with features and pricing.