Companies utilize Customer Identity and Access Management (CIAM) software to gather, analyze, manage, and preserve user information. Because of the necessity to manage customer confirmation, businesses enlist the assistance of a third-party Identity-as-a-Service (IDaaS) provider or CIAM tools to protect sensitive data from unwanted attacks and to make the registration process easier for consumers.

Using these tools, an organization can have complete control over the user profiles, application and services used. Apart from this, CIAM tools will also enable a smooth and seamless experience for the users, as well as high security across any medium used, be it web, or mobile.

Since it’s an established fact that CIAM tools are crucial to prevent any fraud and data breaches, it’s now necessary to select the best one. We've gathered a top tools list of the top 20 Customer Identity and Access Management (CIAM) solutions, along with their pricing and features for you to pick from.

1. Frontegg

Frontegg supports app builders by covering all user management bases, from fundamental authentication flows all the way to the most advanced capabilities like complex organizational structures (multi-tenancy), fine-grained authorization, API-token management, self-service admin portal for end-users, subscription enforcement, single-sign-on (SSO), and much more.

Key Features:

• Access Management: You can easily secure access management for apps, services and APIs with Frontegg.

• Single Sign On: Integrate Single Sign On (SSO) using Frontegg. It uses protocols like SAML and OIDC for complete security.

• Multi-Factor Authentication: If you are in need of an extra layer of security, Frontegg can be used to add multi factor authentication. A simple interface is provided to enable the MFA.

• User Management: Frontegg’s multi-tenant design makes it easy for the users to set up their own organization by inviting members and users. It acts as a dynamic self-service Admin portal for all the users.

Cost:

You can request a quote on their website.

2. Auth0

Auth0 is a well-known platform offering a wide range of security services to help organizations improve their security. This platform also provides a Customer Identity Management solution for B2C enterprises, with password management, passwordless registration, anomaly detection, centralized management, and more.

Key Features:

• Provides a wide array of Quickstarts and SDKs for almost every platform or development style.

• Provides Multifactor Authentication for Customers

• Allows you to unify your identification systems across all platforms and properties in a consistent manner.

Cost:

You can request a quote on their website.

3. JumpCloud

JumpCloud is a cloud-based platform that provides a myriad of customer identity management services such as single sign-on (SSO), user lifecycle management, and more.

Businesses can manage user identities and resource access, protect Mac, Windows, and Linux devices, and get a full view of their environment by integrating Google Workspace and Azure's Active Directory.

Key Features:

• Can control multi-factor authentication (MFA) across access points and set password complexity criteria.

• GDPR, PCI DSS, HIPAA, SOC, and other industry standards should be followed while implementing security controls.

• Management of the entire user lifecycle across SSO applications and other resources

Cost:

You can request a quote on their website.

4. Omada CIAM

Omada CIAM is a customer identity management solution that promises to provide external identities with the same security and asset administration level as internal IAM.

Integration, staging, and production are part of the platform's three-tier deployment infrastructure. It also provides a limitless number of linked systems, unlimited data storage, and unlimited traffic, providing enterprises with the "greatest" security.

Key Features:

• From account creation through account cancellation, customer identity management is handled throughout the lifetime.

• Allow customers to manage their profiles.

• All major consumer data management regulations are followed.

Cost:

You can request a quote on their website.

5. Cisco Duo

Cisco Duo is a CIAM solution provider specializing in FIPS multifactor authentication from end to end. It also has a single sign-on (SSO) feature and adaptive access controls.

The program is simple to use and manage from any device and location, making it simple to respond to threats faster with an easy-to-deploy, scalable SaaS solution that natively secures every application.

Key Features:

• Integrates seamlessly with applications to deliver flexible, user-friendly security that is quick to deploy and administer.

• For each user and device, provide comprehensive security services such as multi-factor authentication, dynamic device trust, adaptive authentication, and secure single sign-on.

• From a single dashboard, provide secure access to any app.

Cost:

You can request a quote on their website.

6. Amazon Cognito

Amazon Cognito is an AWS-powered customer identity management service that is simple to use. It is aimed at platform developers who want to cater to an increasing number of consumers.

One of Amazon Cognito's most appealing features is that it allows you to regulate access to AWS resources from your app. You can create roles and assign users to them so that your app can only access the resources each user has access to.

Key Features:

• A single, unified directory for all your applications allows you to manage siloed customers from a single location.

• User registration and login have a built-in, customizable user interface.

• HIPAA, PCI DSS, SOC, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and ISO/IEC 9001 requirements are all met.

• Flexible deployment choices include Android, iOS, and JavaScript SDKs and Objective C or Swift for iOS.

Cost:

You can request a quote on their website.

7. SAP CIAM

SAP offers a CIAM platform for effective client identity authentication and management to avoid security and compliance difficulties.

SAP offers easy-to-use solutions for securing identification, consent, access control, and built-in authorization processes to assist businesses in managing customer and partner data. Clients can use the solutions to give third parties access to first-party data and transmit sensitive or intellectual property without risking security, legal, or regulatory issues.

Key Features:

• For over 35 social networks, you can use your social login credentials.

• Customer identity security and compliance on IoT devices are supported.

• Develop customized self-registration pages using a UI builder.

Cost:

You can request a quote on their website.

8. miniOrange

miniOrange is an all-in-one CIAM supplier that provides a wide range of security capabilities to help customers manage their security. With over 5000+ integrations, organizations have little possibility of running into any problems and will be able to solve them.

MiniOrange enhances the security level of applications and provides seamless services to clients with security services such as SSO and two-factor authentication.

Key Features:

• Employing MFA enables seamless SSO and adds an extra layer of security.

• Authentication via any external directory (AD, LDAP, Cognito, etc.) is supported.

• The platform uses Adaptive Authentication to limit access to apps based on IP, Device, Time, and Location.

Cost:

You can request a quote on their website.

9. SecureAuth

SecureAuth provides a variety of deployment choices, endless authentication workflows, and customer self-service alternatives for consumer-facing businesses. User authentication, user behavior analytics, scaling tools, user directories, password management, intuitive user interfaces, centralized access control, and personalized branding for sign-up and sign-in pages are all features of SecureAuth's CIAM.

Key Features:

• Online, mobile, and legacy applications provide great experiences throughout the client lifecycle.

• It avoids identity-related breaches and keeps data safe with 30+ ways of flexible, adaptive, and continuous authentication capabilities.

• User registration, verification, step-up authentication, and user self-service, including password management and reset, can be customized.

Cost:

You can request a quote on their website.

10. WSO2

WSO2 allows developers to create an integrated platform for digital transformation and identity and access management projects using a cloud-native, API-first methodology.

Clients may capture customer identity data, manage profile data, unlock insights into customers, regulate customer access to apps, and establish a 360-degree customer view with the WSO2 Customer Identity and Access Management Solution to help enhance customer retention rates.

Key Features:

• WSO2 API Manager is seamlessly integrated.

• Using open standards like OIDC, SAML, and WS Federation, you may manage access across various platforms with SSO.

• Regular updates are available for proactive security patches and updates, as well as product improvements, bug repairs, and performance improvements.

Cost:

You can request a quote on their website.

11. LoginRadius

LoginRadius is a prominent enterprise-grade CIAM platform that specializes in B2C identity management.

Loginradius offers a variety of cloud and on-premise deployment solutions without coding. SSO and numerous authentication options such as passwordless login, social, phone, and multi-factor authentication are available.

Key Features:

• Provides integration with over 150 cloud-based applications.

• Customer profiling and progressive profiling are both possible with this cloud-based directory service.

• MFA, social credentials, or regular user name/email systems are all options for authentication.

Cost:

You can request a quote on their website.

12. IBM Security Verify

IBM Security Verify is a well-known company that offers cloud-native and on-premise CIAM platforms to companies in a variety of industries. Various client authentication techniques, as well as the deployment of Zero Trust, are among the features.

This platform assures that it can manage millions of user identities and transactions, collect, store, and manage data to personalize interactions while maintaining security and privacy.

Key Features:

• Multifactor authentication (MFA) or passwordless experiences are available utilizing risk-adaptive techniques.

• Pre-built templates for customer login/registration and SDKs make modification simple.

• From single sign-on across numerous applications to seamless omnichannel interactions, deliver exceptional experiences.

Cost:

You can request a quote on their website.

13. ForgeRock

ForgeRock is a renowned platform with built-in secure access, identity-driven fraud mitigation, privacy, consent, and compliance that protects your consumers and your organization.

This CIAM platform offers businesses in the healthcare industry, such as hospitals and insurance companies, efficient and secure client identity management and authentication services. A free trial of ForgeRock's services is also available.

Key Features:

• Advanced artificial intelligence is used to manage access and identification data intelligently.

• For a more seamless CX, passwordless registration is supported.

• The software can be used on-premises, in the cloud, or in containers.

• Follows Gartner's Continuous Adaptive Risk and Trust Assessment (CARTA) and zero-trust methodologies.

Cost:

You can request a quote on their website.

14. Salesforce Identity

Salesforce Identity's Identity-as-a-Service (IDaaS) solution is available as a standalone service as well as part of Salesforce's cloud Platform-as-a-Service (PaaS) solution. Salesforce's Customer Identity platform enables businesses to create single customer views and deliver Single Sign-On, user authentication, passwordless login, and password management to their customers.

Key Features:

• Use two-factor authentication (2FA) across your organization to safeguard your apps and data.

• Firms can use the software on-premises or in the cloud.

• User registration, verification, step-up authentication, and user self-service should all be adjustable, including password management and reset.

Cost:

You can request a quote on their website.

15. OneLogin Trusted Experience Platform

OneLogin Trusted Experience Platform is a simple to use CIAM platform with over 6,000 pre-integrated apps that provide comprehensive customer authentication and identity management capabilities, including intelligent factor authentication and mobile identity, in addition to SSO and MFA.

It's a CIAM solution driven by a worldwide SSO leader, and it's offered as an end-to-end platform as well as developer APIs.

Key Features:

• Assists with the transition from existing IAM to a more modern digital footprint.

• With 99.9% uptime, an impressive library of developer APIs is available.

• Provides context-aware security enabled by AI to detect high-risk consumer activities.

• Authentication via policy-based multi-factor authentication (MFA) and API-enabled processes.

Cost:

You can request a quote on their website.

16. Azure Active Directory B2C

Azure Active Directory B2C is Microsoft's cloud-based identity data directory service that provides a customer and user identification and access solution for B2C apps. Mircosoft Azure is the provider.

Azure's Active Directory integrates with apps and databases to record sign-in and conversion data and provide SSO and MFA solutions for managing and validating consumer identities.

Key Features:

• Increase the number of clients by hundreds of millions.

• To protect your customers' personal information, use security controls and application or policy-based multi-factor authentication.

• Firms can customize their brand, HTML, and CSS to ensure that their consumers' experiences are consistent from sign-up to in-app.

Cost:

You can request a quote on their website.

17. Ping Intelligent Identity Platform

Ping Intelligent Identity Platform is a CIAM platform that offers customers a wide range of authentication and access control solutions. PingIdentity provides a variety of hybrid deployment options, including SSO, passwordless authentication, multifactor authentication, and Zero Trust implementation. It also has capabilities to help you upgrade your legacy IAM.

Key Features:

• Secure access management for apps and APIs are enabled.

• It employs advanced artificial intelligence algorithms to detect anomalies and protect sensitive data and business processes.

• Detect and prevent fraud across your web and mobile platforms in real-time.

• Custom authentication policies based on business principles for confirming a user's identity.

Cost:

You can request a quote on their website.

18. Akamai Identity Cloud

Akamai Identity Cloud provides a seamless, personalized experience to reduce friction whenever your consumers register, authenticate, or sign in. This cloud-native, customer-specific solution includes a variety of customizable options, marketing technology (MarTech) integrations, and built-in analytics.

Firms can obtain real-time client activity data by combining it with data analytics and numerous systems via powerful and simple integrations.

Key Features:

• Protocols include OpenID Connect, social networking, attribute-based access, MFA, and SSO.

• Compliance with GDPR, CCPA, PIPEDA, and other consumer identification data rules.

• Dashboards are built-in for analyzing client data.

• Depending on your use case, you can deploy via APIs or SDKs.

Cost:

You can request a quote on their website.

19. Google Cloud Identity Platform

Google Cloud Identity Platform is a customer identity and access management (CIAM) platform that enables businesses to add identity and access management features to their apps, secure user accounts, and grow with confidence on Google Cloud.

You can easily add a widely adopted, user-friendly, and customized authentication service to your web and mobile apps using Identity Platform, allowing you to focus on developing your product or service.

Key Features:

• Multi-factor authentication, SAML, OpenID Connect, and phone/SMS protocols are just a few of the advanced security options available.

• Different brands, business units, and other sorts of user silos are supported in a single solution instance.

• Organizations can use app SDKs (Android, iOS, and web) and admin SDKs to implement the solution (Node.js, Java, Python, etc.)

Cost:

You can request a quote on their website.

20. Okta

Okta Identity-as-a-Service (IDaaS) offering has one of the fastest-growing customer bases in the industry, as well as the necessary finance.

With over 7000+ prebuilt integrations, Okta provides SSO and different authentication choices. It also includes features like a universal directory for easier user management, enhanced server access, and B2B authentication. Okta offers free identification trials for both employees and customers.

Key Features:

• Lifecycle management, adaptive multi-factor authentication, access gateways, API access management, and other customer identity and access management features are available.

• Adaptive Multi-Factor Authentication (MFA) is a security feature that uses adaptive risk detection to add extra safety to your products.

• Allows users to log in to your apps and portals using credentials from social networking sites like Facebook, Google, Twitter, and LinkedIn.

Cost:

You can request a quote on their website.

Things to Consider When Choosing a Customer Identity and Access Management (CIAM) Tool

Cloud-based Hosting

The solution should preferably support cloud-based hosting so that you can use it in various situations and on different devices. Because cloud-based solutions are easy to upgrade and store, they maintain your customer identity management systems current and secure.

Platform-based Functionality

The platform's features are suggested because of their simplicity and scalability. The platform combines multiple features and services into a single user interface that is simple to understand and use.

Authentication Systems With High Security

The ability to provide seamless security is one of the main reasons why CIAM systems are sought after. Authentication is vital to any customer identity management system, as it ensures that the customer's identity is correct and validated. This function identifies identity theft and prevents malicious bots from sending fake visitors to a website. CIAM typically includes multi-factor authentication (MFA), single sign-on (SSO), and other authentication mechanisms.

Conclusion

We hope that we were able to explain the processes and features of Customer Identity and Access Management to you (CIAM). Now it's up to you to pick the solution that piques your interest while also aligning with your business objectives.

FAQs

What is Customer Identity and Access Management (CIAM)?

Customer identity and access management (CIAM) is a set of policies, processes, and tools that regulate how customers interact with a website, how their identity or account data is saved and used, and how that data is safeguarded from unauthorized access.

It refers to the policies in place to regulate how customers use your website, how their data is stored and used, and how you protect yourself in the event of a data breach. It boosts client trust in a company by ensuring that their information will not be exploited or misplaced. Customers will also have more control over their data.

What is a Customer Identity and Access Management (CIAM) Tool?

Customer Identity and Access Management (CIAM) Tool lays down the rules and functionalities implemented to govern how customers access your website, how their data is stored and utilized, and how you protect yourself from a breach.

CIAM tools Businesses can maximize the value of identity data because CIAM solutions ensure compliance and reduce the risk of data breaches.

When Should You Consider Using Choosing a Customer Identity and Access Management (CIAM) Tool?

Security should be the first and foremost option when it comes to managing a business. Since customers would want a personalized and secure account, it is highly recommended that firms Consider Using Choosing a Customer Identity and Access Management (CIAM) Tool at the earliest.

What is Multi-factor Authentication (MFA)?

MFA (Multi-Factor Authentication) is a more sophisticated way of verifying a user's identity than the usual password process. Because passwords are possible for attackers to acquire or guess, MFA requires users to provide an additional credential to authenticate their identity.

A one-time PIN given to the user's mobile device, an email, or a biometric credential like a fingerprint or face recognition could be used as MFA.

What is Single Sign-On (SSO)?

SSO or Single Sign-On allows users to log in to one application and automatically log into several other applications. The most well-known SSO example is Google G Suite, which will enable you to connect to your Gmail account and instantly log into YouTube, Google Drive, and other Google services.

SSO is a fundamental component of federated identity and is available for B2B systems. Social login is a sort of SSO developed explicitly for end-users. It allows users to authenticate their identity using credentials from a different source, such as Facebook, Google, or Apple.