Dameware is a cloud-based desktop access application that can remotely provide support and problem-solving for IT departments.
The Dameware system information feature collects data from your computer, including the BIOS, device information, Windows event logs, and updates. Information like screenshots and session data can be stored and shared across members of network teams for use in resolving issues. Help desk technicians can examine many screens at once and easily flip between them with a single switch. The reporting engine allows managers to monitor the performance of the help desk staff based on data collected from technicians and a summary of feedback from end users.
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