The orders you get when running an eCommerce shop are the key to making money! Therefore, you must make sure that you don't miss out on any of the incoming orders from your online store or marketplace. It is reasonable to handle incoming orders manually when you first start. However, it becomes challenging to manually keep track of the SKUs and amounts of each order once you start receiving about 50 orders each day. Order management becomes important in this situation!
An order management system is a tool for managing orders online that keeps your inventory and orders in sync. It enables you to automate the workflow and minimize human labor to optimize your order management process.
Here is a list of the top tools that you can use to manage your orders and fulfil them properly.
1. Zoho Inventory
You can track and handle orders from well-known online sales platforms using the Zoho Order Management platform. Users receive all the standard order management tools, such as the option to set automated reorder points to guarantee that you never lose out on sales because of low stock.
Key Features:
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You can view information about your best-selling items and the quantity of orders you have at each stage of the delivery process.
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Shopify, Etsy, Amazon, and eBay are integrated with the tool.
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You can create and print shipping labels for each service.
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It collaborates with 30 shipping providers to offer real-time shipping rates from all associated businesses, making it simple to select the best deal.
Cost:
Starts at $79/month
2. Veeqo
Veeqo is popular for the effectiveness of its software with top retail businesses. Their order management system is strong and provides you with a variety of tools to make managing orders for your company's products and services easier.
Key Features:
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The cloud-based solution offers integrated management of warehouses.
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Integrates offline and online retailing through omnichannel selling.
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Manages accounts using connected channels for sales and inventory.
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Single view for all purchase orders.
Cost:
Free
3. Big Commerce
BigCommerce is a comprehensive eCommerce solution that assists you in managing multichannel sales as well as creating an online store. You can use the tool's backend to drive an existing shop front, but it's best if you need to start from scratch to develop your business. BigCommerce works directly with platforms like Facebook, Google, and Instagram's e-commerce capabilities to make sure that these channels are taken into account in your reporting.
Key Features:
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BigCommerce functions with all the common retailers, like Amazon and eBay.
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Even Spocket integration is possible to facilitate drop shipment.
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The tool uses a native PoS system to connect to your physical locations.
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This system's sales are managed concurrently with your internet sales.
Cost:
Contact Sales
4. Salesorder.com
Salesorder.com is an order management system that aims to simplify your order management processes. In order to give you software that can merge all components into one, it deals with inventory and order management.
Key Features:
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Order distribution and inventory control.
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Extensive automation for repetitive tasks.
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Order capturing services are available for businesses that stock and ship, drop ship, manufacture and ship, and assemble and ship.
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Processing orders over multiple channels
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Single view for all orders
Cost:
Contact Sales
5. Shiprocket
You can use Shiprocket's services if you're seeking an order management system that will immediately allow you to ship through a number of courier partners. With 17+ courier partners, Shiprocket enables shipment of over 26000 pin codes in India and 220+ in other countries. Additionally, the platform allows you to integrate about 15 different sales channels.
Key Features:
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Integrates with Shopify, Magento, Amazon India, Amazon US/UK, and others.
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The platform syncs all of your orders, and once you start processing, labels are automatically generated for you.
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Process all your orders from a single platform.
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Sync tracking information.
Cost:
Starts at $20
6. Brightpearl
Multichannel retailers can organize customer orders with Brightpearl's extensive tools for order management. You may connect to the majority of well-known eCommerce platforms, including BigCommerce, Shopify, and Amazon.
Key Features:
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You can observe how each channel performs based on parameters like revenue and average order value.
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You can also view statistics about specific consumers to determine top spenders.
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You can connect your Point of Sale (PoS) system to make sure that the orders are taken into account in real-time if you have a physical store.
Cost:
Contact Sales
7. Oracle Netsuite
With Netsuite’s cloud-based order management system, you can simplify orders without making any manual mistakes and automate order-to-cash operations. To reduce billing errors and improve fulfillment effectiveness, the system unifies the efforts of the sales, financial, and fulfillment teams. Along with multi-currency price management, it also does cost and profit analyses.
Key Features:
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Orders can be approved in accordance with business policy, and commissions can be determined based on the performance of the sales team.
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Create a personalized relationship with your customers with the help of a good CRM system.
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It offers insight into your pricing efficiency and assists you in establishing pricing levels depending on your user base.
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Choosing the best shipping location is made easier, and the time between placing an order and receiving your item is reduced by half.
Cost:
Contact Sales
8. Quickbooks Commerce
QuickBooks Commerce is an integrated cloud accounting platform that assists in managing, completing, and keeping track of your company orders. All of your orders, inventory information, supplier, and customer data are synced and integrated into one system.
You can personalize reminders to make payments or get paid on time and manage your invoices in one folder. Additionally, you have a choice as to how your distributors and vendors are paid: either through a direct internet deposit or a check.
Key Features:
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You can integrate and manage an inventory with important e-commerce platforms like Amazon, eBay, Etsy, etc.
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You can work together with your staff to conceal important information or just share small amounts of data.
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Get insights into indicators like profits and cash flow by monitoring the KPIs.
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You can use QuickBooks to accurately calculate, timely file, and pay your federal and state tax obligations.
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Alerts for automated payrolls can be set up.
Cost:
Starts at $20
9. Adobe Commerce
Order management in Adobe Commerce enables seamless cross-channel interactions and allows you to sell or ship products from anywhere. It is renowned for its capacity to modify depending on the nature and scale of the operation. It is a fantastic platform for individuals who require high-quality order management software.
Key Features:
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Monitor and control inventory levels through various channels.
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Take charge of challenging fulfillment processes like refunds, cancellations, and backorders.
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Offers BOPIS facility (Buy Online And Pick up In-Store).
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Sync up with other e-commerce platforms or extensions from the Magento Marketplace.
Cost:
Contact Sales
10. Cin7
Cin7 is a versatile order management platform with many effective features for large eCommerce firms. For huge eCommerce firms, Cin7 is a versatile order management platform with a ton of effective features. It links retail, eCommerce, and wholesale platforms so you can sell in a way that is most effective for your company. From within the dashboard, it is simple to determine the order status of each sale and to assign it to a specific platform.
Key Features:
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You can select the most appropriate payment options and offer accurate quotes to B2B clients.
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There are even warehouse management options that you can employ to connect these sites with your retail shops to guarantee you always have correct stock counts.
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With click-to-collect, customers can purchase a product online and pick it up later from a local store.
Cost:
Starts at $399/month
11. Orderhive
Orderhive is a simple, user-friendly, and free order management tool. It takes care of the most dreaded but unavoidable manual fulfillment activities.
Key Features:
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Order processing and multichannel integration using FBA, dropshipping, and 3PL.
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Manage difficult order fulfillment concerns such as backorders, preorders, and partial order completion.
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Personalized tags make it simple to find a certain order.
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Additional capabilities like currency conversion across many platforms and customer information including their whole order history.
Cost:
Starts at $125/month
12. Linnworks
LinnWorks allows you to handle all of your order management requirements. You can handle your orders from anywhere in the world and take advantage of every earning opportunity. LinnWorks is a platform that can be customized to meet your needs, but as one user noted, this order management system has complicated and drawn-out operations that might be challenging for inexperienced users.
Key Features:
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Connects with more e-commerce platforms.
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A single selling and fulfillment procedure is connected to multiple channels.
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Readily adjusts as your business grows.
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Offers a review of your company's performance to guide your decision-making
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Your operations will be automatically synchronized with those of numerous marketplaces.
Cost:
Contact Sales
13. Skubana
Skubana is an e-commerce operations platform that enables you to handle all operations, such as order processing, shipment, inventory management, etc. You can also integrate all of your orders, products, fulfillment facilities, and sales channels into a single dashboard.
The built-in automation features of Skubana provide you a thorough understanding of your transactions and recommend the best deals. Additionally, it creates point of sale (POS) systems, forecasts, and pinpoints areas where costs can be reduced in order to increase profit.
Key Features:
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Customer satisfaction, on-time delivery, and individualized customer care are all guaranteed through multichannel functions.
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Cross-channel reporting offers thorough information on each and every SKU (stock-keeping unit), revenue, order, and unit sold.
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Smart Recommendations feature uses information about your order and inventory replenishment patterns to suggest changes.
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Setting standards for inventory allocation will help you avoid overselling.
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You can direct your orders to Amazon FBA warehouses from a variety of channels.
Cost:
Starts at $1000/month for 1000 orders
14. Odoo
With more than 5 million users globally, Odoo is a well-known name in the order management systems industry. You can use the connected Odoo apps to work instead of going through laborious integration procedures with other eCommerce platforms.
Key Features:
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You can carry out all of your business operations and do away with cumbersome integration processes with a wide variety of Odoo apps.
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Track purchases made from anywhere, including with prices and inventories.
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CRM, POS, and sales reports can all help you increase sales.
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Applications for billing and accounting.
Cost:
Open-source
15. Freestyle Solutions
Freestyle Solutions is an order and inventory control platform that manages order processing, inventory monitoring, and fulfillment procedures. You can automate, monitor, manage, and synchronize your back office with the help of the integrated Multichannel Order Management (M.O.M.) software. The M.O.M platform also automates data entry and system logins while centralizing processes including orders, inventories, and customer administration.
Key Features:
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It enables you to speed up sales orders by integrating promotional offers with specific orders.
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You can choose and evaluate orders by status using the most recent status reports provided.
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Real-time order status reports are accessible depending on the order stage, order payment progress, stock item, and other factors.
Cost:
Contact Sales
16. Shippo
Shippo's primary function, as you might have figured, is that of a shipping platform. It is intended for online merchants who need to manage numerous service providers and sales platforms. Additionally, it lowers the price of shipping. You can save money when shipping with USPS, FedEx, UPS, DHL, and other 50 more providers.
Key Features:
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Along with automated operations, Shippo offers better project planning.
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You can handle refunds and even deal with foreign customs.
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Shippo also provides a custom API. Because of this, integration with other inventory management software is simple.
Cost:
Contact Sales
17. Syncrofy
Syncrofy is a supplier management software made to identify issues before they happen. The user-friendly interface gathers information from every link in your supply chain.
Key Features:
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The platform for managing orders in the cloud gives you real-time visibility into your entire operation.
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You can see your supply chain in graphic form and identify any flaws or potential choke points.
Cost:
Pay as you go
18. Conexiom
Conexiom was created for B2B sales teams who accept orders via email. It has tools for automatically processing orders, generating quotes, and developing pricing agreements.
The program can detect sales orders in emails with accuracy. It then organizes the data in these orders so that it can automatically enter the data into your ERP or other systems. By reducing the amount of manual processing required for purchase orders, this optimization frees up sales representatives to work on other aspects of their jobs.
Key Features:
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Conexiom converts documents, including email-based quote requests, into quotes in the ERP system automatically.
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It is purpose-built for trade document automation.
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Integrates with Salesforce, Microsoft Dynamics, IBM and Netsuite.
Cost:
Contact Sales
19. Kibo Commerce
Kibo Commerce's Order Management System can benefit businesses who sell through a network of dealers but desire to sell directly to customers. You add the capability to accept payments to your website to make it work. The retailers who currently have the products in stock, fill the orders. Additionally, you receive standard order management capabilities.
Key Features:
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You can integrate all of your inventory and sales channels with the program to make sure you're maximizing your sales prospects.
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You can view precise and current inventory across your entire system or in certain places.
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With shipping alternatives, you can choose to ship from the place that is most convenient for the customer, which lowers the cost of holding inventory.
Cost:
Contact Sales
20. Acumatica
Acumatica is a comprehensive order management tool that was created specifically to support the requirements and procedures of businesses without an inventory. The software helps in streamlining procedures and provides businesses with the improved visibility they need to take quicker and more informed business decisions.
Key Features:
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It enables you to know your true expenses by allowing you to assess your profitability across all of your operations.
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You can use the software to use real-time data to keep expenses under control along the whole supply and distribution chain.
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By automating crucial procedures like the creation of shipping orders and the processing of sales orders, you may also shorten order times and avoid or eliminate unnecessary delays.
Things to Consider Before Selecting Order Management Tools
Consider these common features while choosing an order management system:
1. A centralized system
Data from all your sales channels should be optimized by the system and collected under one roof. You can retain consumer records from several channels with the help of centralization.
2. Inventory Control
Inventory control is essential for keeping track of stock levels. By keeping an accurate inventory and giving information about orders placed and available stocks, an OMS can save time.
Additionally, the system should stop items from running out of stock and figure out the stock based on the customer's cart history.
3. Synchronization of the fulfillment centers
The fulfillment center is in charge of handling order processing, order completion, and order receipt. OMS enables organizations to receive alerts about the status of orders and synchronize all the fulfillment centers and services.
Dropshippers should be able to keep track of when an order was processed and approved for dispatch with its assistance.
4. Integrates Shipping Services
Communication between the vendors and the customers should be established through your OMS. The system contacts both parties to inform them of the status and real delivery date following shipping.
If you use different shipping companies, this option is useful. Additionally, it ought to support the COD system and keep track of payments made to the shipping firm.
Conclusion
An order management platform integrates many touchpoints and stakeholders to facilitate seamless sales order transactions. The technology not only facilitates easy order-to-cash flow but also offers maximum reach with CRM services. You can use any of the above-mentioned tools to make your order fulfilment process easier.
FAQs
What are order management tools?
Any tool or software that controls order entry and processing is known as an order management system. An OMS keeps track of orders, deliveries, sales, and other activities and unifies all order management procedures under a single screen.
In short, it is an integrated system that connects clients, sales channels, and delivery options while providing end-to-end order processing services.
What are the benefits of order management tools?
Some of the key benefits offered by order management tools include:
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It eliminates paper-based procedures.
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Offers control of stock and inventory.
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Centralized customer support.
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Fulfilment for omnichannel stores.
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Works as a CRM program that makes the full order history available.
How do you use order management tools?
Most order management systems work in the same way:
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Create an account with the order management system.
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Select the inventory option to set the address from where customers can buy products.
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Sync with sales channels.
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Choose your shipping providers.
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Set up orderbots.
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Set up your email, packing, and purchase order to create custom messages.
What is the difference bewtween CRM and OMS?
Customer relationship management (CRM) is a software that manages customer data such as contact details and previous purchases.
However, an order management system (OMS) automates order management processes and tracks orders.
Who uses order management tools?
Retailers and wholesalers who accept orders through several channels (such as their website and a physical location) commonly employ OMS solutions, but even online-only retailers can profit from controlling all sales processes with a single sign-on.
