Casengo

Q: Is Casengo still available?

We could not confirm it. On 5 Nov 2026 casengo.com did not load in a browser, and we found no company news after 2014. We also found no shutdown notice.

Q: Is Casengo down?

Its website did not load when we checked. One browser hit a redirect loop and a second could not connect, on both casengo.com and www.casengo.com.

Q: What is Casengo?

Customer service software with one shared inbox. It handled email, live chat and social media messages for small teams.

Q: How much did Casengo cost?

It was priced per agent, per month, in euros. Large teams got a quote, and a WhatsApp plugin was listed at €20 a month. None of these prices are confirmed today.

Q: What are good Casengo alternatives?

Help desks and shared inboxes with active development. Compare them in our customer service software category.

Shared inbox for email, chat and social messages. Its site did not load in Nov 2026.

Site not loadingStatus unclearCustomer service

See alternatives ↗Last verified: 5 Nov 2026

Fact-checked

Refael EliyahuMarketing, Startup StashEconomics-trained and numbers-first. He owns content, SEO, and distribution here, and every tools page goes through him before the Fact-checked mark goes live.

€1.5MRaised in 2014

AmsterdamBased in

2014Latest news we found

UnclearStatus, 5 Nov 2026

The short version

Is Casengo still available?

We could not confirm it. When we checked on 5 Nov 2026, casengo.com and www.casengo.com did not load in a browser, and we found no company news after 2014.

Casengo is customer service software from Amsterdam that brings email, live chat and social media messages into one shared inbox for small teams. In April 2014 it raised €1.5 million from European investors led by henQ. Its pricing page once listed plans per agent per month in euros and a 14-day free trial, but we could not confirm that any of these are still offered.

Bottom line: do not pick Casengo for a new support setup while its site does not load. Compare working help desks and shared inboxes in our customer service software list.

What it offered

Key features

One shared inbox

Email, live chat and social media messages arrived in one place for the whole team.

Case management

Assign cases, add internal notes and invite outside parties into a case.

FAQ articles

Publish FAQ articles. The bigger plan added a custom FAQ layout and multi-brand support.

Messenger and WhatsApp

The bigger-teams plan added Facebook Messenger and a paid WhatsApp plugin.

What it costs

Casengo pricing

Option	Price	Status today
Growing businesses	Per agent/mo	Not confirmed. Was listed with email and chat cases, mailboxes and FAQ articles.
Bigger teams	Per agent/mo	Not confirmed. Was listed with multi-brand support, Messenger, WhatsApp and phone support.
Large teams	On request	Not confirmed. Was listed with a volume discount and custom integrations.
WhatsApp plugin	€20/mo	Not confirmed.

Plans as last listed on casengo.com/pricing, in euros. The site did not load on 5 Nov 2026, so none are confirmed as available.

Honest fit

Who it's for, who it isn't

Pick Casengo if

You already have a Casengo account that still works for you
You only need a simple shared inbox for email and chat
You can confirm the site loads and takes sign-ups

Look elsewhere if

You are choosing a new help desk today
You need a vendor with a working site and recent news
You need published prices and support you can reach
You run a large support team with complex workflows

What people ask

Casengo FAQ

Is Casengo still available?

We could not confirm it. On 5 Nov 2026 casengo.com did not load in a browser, and we found no company news after 2014. We also found no shutdown notice.

Is Casengo down?

Its website did not load when we checked. One browser hit a redirect loop and a second could not connect, on both casengo.com and www.casengo.com.

What is Casengo?

Customer service software with one shared inbox. It handled email, live chat and social media messages for small teams.

How much did Casengo cost?

It was priced per agent, per month, in euros. Large teams got a quote, and a WhatsApp plugin was listed at €20 a month. None of these prices are confirmed today.

Who made Casengo?

An Amsterdam company founded by Floris and Thijs van der Veen. It raised €1.5 million in 2014 from investors led by henQ.

What are good Casengo alternatives?

Help desks and shared inboxes with active development. Compare them in our customer service software category.

Keep comparing

Casengo alternatives

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